Returns & Refunds

Find out more information about our returns and refunds policies.

How can I return my order if I live in the UK?

We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple. You can return any product bought from thisworks.com in its original condition within 30 days for a full refund or exchange. T

How can I return my order if I live outside of the UK?

How can I return my order if I live in the US?

Can I get a refund for a gift I received?

Refunds for products given as a gift can only be given to the original purchaser.

What is your money back guarantee?

We are really proud of our products and we are confident that you will love them, as we do. However, we appreciate that from time to time this may not be the case. Therefore we offer a 30-day quality guarantee, whereby you may return any product to u

What happens to my refund if I return an item purchased with a discount or offer?

When returning goods you bought using a discount or offer; we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first three months,

When can I expect my refund?

It can take up to 14 working days from when your return reaches our warehouse for us to process it and issue your refund. We’ll send you an email as soon as it’s done, but please allow up to 5 working days for the money to appear in your bank account

If I return my order, do I need to return the promotional gift?

Yes, if you qualified for a promotional gift or sample in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned to us.

Can I return part of a product set or bundle?

Products purchased as a set or bundle can only be returned as a complete set, not as individual items.

Do I need a printer to return something?

Yes, if you’re using our free returns service available in the UK, you will need access to a printer to print your returns label. If you don’t have one, we recommend checking if a friend, family member, or local library can help.