We process orders quickly, so cancellations are not guaranteed. However, if you’d like to request a cancellation, please contact our Customer Care team on 0208 543 3544 and we’ll do our best to assist you. If we’re unable to cancel your order in time

We process orders quickly, so cancellations are not guaranteed. However, if you&#x2019;d like to request a cancellation, please contact our Customer Care team on 0208 543 3544 and we&#x2019;ll do our best to assist you.If we&#x2019;re unable to cancel your order in time and you&apos;re a UK customer you can return it using our free returns service for a full refund within 30 days.

Can I cancel my order?

Once an order has been placed, we’re unable to make any amendments. Instead, we recommend requesting a cancellation so you can place a new order with the correct items. To request a cancellation, please contact our Customer Care team via 0208 543 354

Once an order has been placed, we&#x2019;re unable to make any amendments. Instead, we recommend requesting a cancellation so you can place a new order with the correct items.To request a cancellation, please contact our Customer Care team via 0208 543 3544 or 855-857-0555 (Toll free) if you&apos;re based in the US and we&#x2019;ll do our best to assist you.If we&#x2019;re unable to cancel your order in time and you&apos;re a UK customer, you can return it using our free returns service for a full refund within 30 days.

Can I amend my order?

We're sorry for the oversight! Please contact our Customer Care by email or phone, and our team will be happy to resolve the issue for you.

We&apos;re sorry for the oversight! Please contact our Customer Care by email or phone, and our team will be happy to resolve the issue for you.&#xA0;

An item is missing from my order. What should I do?

We're sorry about this. Please contact This Works Customer Care by email or phone, and our team will be happy to resolve this for you.

We&apos;re sorry about this. Please contact This Works Customer Care by email or phone, and our team will be happy to resolve this for you.

I've received the incorrect item. What should I do?

We're sorry that this has happened. Please contact This Works Customer Care by email or phone, and our team will be happy to resolve this for you.

We&apos;re sorry that this has happened. Please contact This Works Customer Care by email or phone, and our team will be happy to resolve this for you.&#xA0;

What should I do if my order arrives damaged?

This Works (US)

Orders

When will my order arrive?

Do you deliver internationally?

Why don’t you ship to Australia or New Zealand?

Will I need to pay import taxes or duties on my EU order?

Can I place an order over €150/£125 for EU delivery?

Can you share more information about Christmas delivery timescales?

What are your delivery terms and conditions?

Do you deliver to BFPO/ APO/ FPO/PO Box addresses?

Shipping & Delivery

How can I return my order if I live in the UK?

How can I return my order if I live outside of the UK?

How can I return my order if I live in the US?

Can I get a refund for a gift I received?

What is your money back guarantee?

What happens to my refund if I return an item purchased with a discount or offer?

When can I expect my refund?

If I return my order, do I need to return the promotional gift?

Can I return part of a product set or bundle?

Do I need a printer to return something?

Returns & Refunds

Are your products tested on animals?

Are your products organic?

Is the product availability the same across all This Works websites?

Are your products natural?

How long can I keep my product for?

Are your products safe to use during pregnancy?

Can I use your products if I am going through chemotherapy?

Do you have microbeads in any of your products?

Are your products Vegan?

Is your product packaging recyclable?

I need some product advice, where can I find assistance?

Are you clean?

What is Prop 65?

I have very sensitive skin, what do you recommend?

Product Information

What does Retinol do?

What wax are your candles made from?

What products have Retinol in?

How do the essential oils work to encourage calm and sleep?

Where can I find the ingredient list for my product?

Ingredients Information

How long will a pillow spray 75ml last?

What is the difference between sleep plus pillow spray and deep sleep pillow spray? Are the ingredients different between these two products?

Does the pillow spray work the first time you try it?

Can children use the pillow spray?

Are there any usage warnings I need to be aware of for pillow spray use?

Pillow Spray Information

I purchased my item from another retailer, but it’s faulty. What should I do?

Other

Product & Ingredients

Are you recruiting?

How do you deal with US Sales Tax?

What are the available payment methods?

How do I pay using a gift card?

Do gift cards expire?

Payments

How can I speak to your customer service team?

How do I make a complaint?

I'm unable to log into my account. What should I do?

How do I reset my password?

How do I update my personal details?

Customer Service

How can I use a promo code?

Why isn't my discount code working?

Can I apply multiple discount codes to my order?

How long is my discount code valid for?

Where can I find information about offers and promotions?

Discounts

What is your price promise?

Are there any physical stores where I can purchase This Works' products?

How can I place a corporate order?

General